Orders will be processed and shipped within 1–2 business days after purchase. Customers may contact our customer service email to request an order cancellation before the order has been shipped out. Once the order has been shipped, cancellation requests cannot be accepted.
Customer satisfaction is at the top of our list here at getahug.co. To better our customer shopping experience, we have refined our return and exchange policies. Getahug offers a 30-day return policy for our customers. If you're not completely happy with our products, you can return or exchange your order(s) as long as the products are in ELIGIBLE and NEW CONDITION:
• Products must be returned within 30 days of the order delivery date
• Products must be in the same condition you received them (unworn, unaltered, undamaged)
• Returns for personal reasons (e.g., change of mind, dislike) are at the customer's expense
*If the product has quality issues or is missing parts, please contact customer service for assistance; no return is required.
• Products were worn, cut, damaged, or the original status was changed
• Blind box products, Clearance products
* Please note that we can't accept ineligible products, which will be returned to you at your cost.
1. Contact us at service@getahug.co. Please note that your request may be denied if you don't contact us.
2. Apply for the return online.
• A: Sign in and locate your order in "my orders"
• B: Click on "Return items"
Please don't return it to the address on the package, it is not our address and we can't receive it. You can contact our email service@getahug.co for the correct return address and we will refund you after we receive it. Otherwise, we cannot carry out a refund system operation.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the products received are damaged or wrong, and the consumer is not required to bear the shipping fee for this reason, please contact customer service for assistance.
RETURN ADDRESS: RM 37 6/F DRACO INDUSTRIAL BUILDING 46 LAI YIP STREET KWUN TONG KL
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds are processed 5-7 business days after receiving your return. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Please feel free to contact us immediately at service@getahug.co, so we can personally assist you and sort out your problem as quickly as possible.
Thank you!
